Zhao Haichuan
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消费者抱怨处理中智能客服与人工客服的替代、协同及能力提升机制研究
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Project Name: : 消费者抱怨处理中智能客服与人工客服的替代、协同及能力提升机制研究

Affiliation of Participant(s): : 管理学院

Leading Scientist: : 赵海川

Supported by: : 2023年国家基金项目

Nature of Project: : 纵向

Project level: : National

Project Number: : 0757AA08CC4A4E8BE063BE07C2CAE463

Date of Project Approval: : 2023-08-24

Scheduled completion time: : 2027-12-31

Date of Project Completion: : 2027-12-31

Date of Project Initiation: : 2024-01-01

Project Approval Number: : 72372091

Personal information

Professor
Supervisor of Doctorate Candidates
Supervisor of Master's Candidates

Gender : Male

Alma Mater : City University of Hong Kong

Education Level : Postgraduate (Doctoral)

Degree : Doctoral Degree in Philosophy

Status : Employed

School/Department : Marketing Department, School of Management

Date of Employment : 2016-07-16

Discipline:Marketing

Email : zhhc@sdu.edu.cn

Honors and Titles:

山东大学第二届人文社科青年成果奖  2022-12-20

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