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Wu, L., Fan, A., Yang, Y., He, Z. Tech-touch balance in the service encounter: the impact of supplementary human service on consumer responses

Release time:2025-08-13|Hits:

Journal:International Journal of Hospitality Management

Volume:101

Page Number:103122

Translation or Not:no

Date of Publication:2022-02-01

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Wu, L., Fan, A., Yang, Y., He, Z. Robotic involvement in the service encounter: a value-centric experience framework and empirical validation

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