山东大学教师主页贺泽亚 Wu, L., Fan, A., Yang, Y., He, Z. Robotic involvement in the service encounter: a value-centric experience framework and empirical validation Home

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贺泽亚

Professor

Visit:

E-Mail:
Date of Employment:

2022-07
School/Department:

School of Management
Education Level:

Postgraduate (Doctoral)
Business Address:

Zhixin Building, B-618
Gender:

Female
Contact Information:
Degree:

Doctor
Title:

Professor
Alma Mater:

Temple University
College:

School of Management
Supervisor of Master's Candidates

Discipline:

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Paper Publications

Wu, L., Fan, A., Yang, Y., He, Z. Robotic involvement in the service encounter: a value-centric experience framework and empirical validation

Release Time:2025-08-13

Journal:

Journal of Service Management
Volume:

32
Issue:

5
Page Number:

783-812
Translation or Not:

No
Date of Publication:

2021-10

Prev One:Wu, L., Fan, A., Yang, Y., He, Z. Tech-touch balance in the service encounter: the impact of supplementary human service on consumer responses

Next One:Wu, L., He, Z., King, C., Mattila, A.S. In darkness we seek light: The impact of focal and general lighting designs on customers' approach intentions toward restaurants

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