Affiliation of Author(s): : 管理学院
Title of Paper: : Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
Journal: : JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT
First Author: : 刘赟
Document Code: : 4FF1BB90444142C6AC640021C0214986
Issue: : 2023.06
Number of Words: : 15
Translation or Not: : no
Date of Publication: : 2023-06-01
Professor
Supervisor of Doctorate Candidates
Supervisor of Master's Candidates
Academic Titles : 中心主任
Gender : Male
Alma Mater : 北京航空航天大学
Education Level : Postgraduate (Master's Degree)
Degree : Doctoral Degree in Management
Status : Employed
School/Department : 管理学院
Date of Employment : 1987-07-01
Business Address : 知新楼B634
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